Frequently Asked Questions (FAQ)

1. What delivery options are available?

  • Continent: Free Deliveries
  • Islands (Azores and Madeira) : Free shipping on orders over €100. For orders up to R$100, shipping is R$19.99, with delivery time of up to 5 business days.

2. What is the delivery time for the products?

The deadline varies depending on the form of purchase:
  • Online Purchases: Shipping takes up to 24 hours after purchase confirmation. This period applies to business days (Monday to Friday), excluding holidays. If there are any exceptions, our team will contact you.
  • In-Person Purchases: Products purchased in Ericeira stores are available for immediate collection, unless otherwise stated at the time of purchase.

3. How can I contact customer support?

You can contact us via email at suporte@profizic.com. Our business hours are Monday through Saturday, 10:00 AM to 7:00 PM.

4. What are the conditions for returns?
The customer may return the product within 14 days of receipt, provided the product is unopened, sealed, in perfect condition, and in its original packaging. Products that have been opened, consumed, or have the security seal broken cannot be returned, except in cases of defects.

5. What should I do if my product is defective or damaged?
If the product has a fabric defect or arrives damaged, the customer may request an exchange or return within 14 days of delivery. Return shipping costs will be covered by PROFIZIC.

6. What should I do if I receive the wrong product?
If the customer receives an incorrect product, they can request a replacement or refund. Shipping costs will be covered by PROFIZIC.

7. Are there products that cannot be returned?
Yes, products that are opened, used, or have a broken security seal cannot be returned or exchanged, except in the case of a defect.

8. What brands of supplements do you offer?

We work with several renowned brands, including Biotech USA, Optimum Nutrition, Gold Nutrition, Dr. Peanut, Body&fit, Max Titanium, Now Foods, Swanson and Nature's Finest.

9. How can I receive news and promotions?

You can subscribe to our newsletter to receive news and promotions directly to your email.

10. What payment methods are accepted?

We accept various payment methods, including credit/debit cards, PayPal, and other options that will be presented at checkout.

10. How can I track the status of my order ?

After confirming your purchase, you will receive email updates with the tracking code and link for your order.