Terms of service
1. Acceptance of Terms
By using the website www.profizic.com and the services provided by PROFIZIC, the user fully accepts these terms and conditions. If you do not agree with any part of these terms, you must not use our website.
2. Supplier Identification
PROFIZIC is a registered brand operating in the dietary supplements and training accessories market.
Headquarters: Rua Raul Duarte Gomes, No. 2, Block D, 3D, 2655-320 Ericeira, Portugal.
3. Products and Services
PROFIZIC offers dietary supplements, clothing, and training accessories. All products are subject to availability and may be changed without prior notice.
4. Use of Dietary Supplements
Dietary supplements sold by PROFIZIC are intended exclusively for supplementation purposes and do not replace a balanced diet.
Consumers should always consult a doctor or nutritionist before starting any supplementation regimen.
PROFIZIC is not responsible for adverse effects resulting from misuse of the products or lack of proper medical guidance. All products must be used according to the provided instructions.
5. User Registration and Responsibilities
To access certain services, the user may be required to create an account.
The user agrees to provide accurate and up-to-date information and to maintain the security of their account. PROFIZIC is not responsible for unauthorized use of the account.
6. Prices and Payments
Product prices are expressed in euros and include VAT.
PROFIZIC reserves the right to change prices at any time.
Available payment options are described on the website.
7. Shipping and Delivery
Orders are processed and shipped within 1 to 7 business days after payment confirmation, subject to stock availability. Delivery time depends on the customer’s location and the chosen shipping method.
Customers may cancel their order at no additional cost before shipment. After shipment, the return and refund policy applies.
8. Returns and Refunds
Customers may return products purchased from PROFIZIC within 14 days of receipt, provided they are in the same condition as sold.
For dietary supplements, returns of opened products or items not in their original condition are not accepted.
To request a return, contact suporte@profizic.com, providing purchase details.
All products are covered by the legal warranty of conformity under Portuguese and European law. If a product is defective or does not match the description, the consumer may request repair, replacement, or a refund.
9. Liability
PROFIZIC is not responsible for direct, indirect, incidental, or consequential damages resulting from the use or inability to use the products or services.
10. Personal Data Protection
PROFIZIC is committed to protecting customers’ privacy and personal data in accordance with the Privacy Policy and the General Data Protection Regulation (GDPR).
By using the website, the customer agrees to the processing of their data in accordance with this policy.
11. Dispute Resolution
In case of disputes related to online purchases, consumers may use the European Union Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr
12. Changes to the Terms of Service
PROFIZIC reserves the right to change these Terms of Service at any time, with changes published on the website. Continued use of the website after publication implies acceptance of the changes.
13. Applicable Law
These Terms of Service are governed by Portuguese law.
Any disputes arising from the use of the website will be resolved in the competent courts in Portugal.
14. Contact
For any questions regarding these Terms of Service, contact suporte@profizic.com.