Cancellation policy

Subscription and Cancellation Policy

This policy applies to all product orders and service memberships placed or created on our store.

1. Product Orders

Cancellation before shipping The customer can cancel their order free of charge before it is processed and shipped, using one of two methods:

• Self-service cancellation: In the Customer Area, access your order and click the cancellation button (available as long as the order has not yet been integrated into the carrier's system).
• Contact by email: Send a request to suporte@profizic.com including your order number.

Cancellation after shipping Once the merchandise has been dispatched or a tracking code has been issued, cancellation is no longer available. The customer must await delivery and, if they wish, exercise their right of withdrawal within 14 days after the delivery of the last item, in accordance with our Exchange, Return, and Refund Policy.

2. PROFIZIC Member Subscription (Monthly Fee and Access to Benefits)

Automatic renewal By joining, the customer accepts automatic renewal according to the chosen billing cycle, ensuring continuous access to exclusive advantages.

How to cancel Cancellation can be made at any time in the Customer Area or via the management link sent in the confirmation emails, without any commitment or lock-in period. To avoid being charged for the next billing cycle, the cancellation must be completed before the renewal date.

Right of withdrawal — Digital service The PROFIZIC Membership is a digital service providing immediate access to benefits, discounts, and exclusive content. By activating the subscription, the customer expressly requests the immediate start of the service provision and acknowledges that, by using any associated benefit (product discounts, free shipping, or others), they lose their right of withdrawal regarding the fee for the current period, pursuant to Article 17 of the Portuguese Decree-Law no. 24/2014, of February 14.

The membership/monthly fee (€2.99) is non-refundable after the charge for the current period has been processed, provided that the service has commenced with the customer's express consent.

3. General Terms and Conditions

• Payment data: For recurring membership plans, payment details are securely stored by our certified partners, exclusively for automatic renewal purposes.
• Exceptions: PROFIZIC reserves the right to cancel orders or memberships in the event of an IT error, prolonged stock shortage, or suspicion of fraud, proceeding with a full refund of the amounts paid in such situations.

Support Contact: suporte@profizic.com